ApexChat Terms of Service

Service Description:  ApexChat (VendorMax Inc.) is pleased to offer Live Chat Software and Service for your website. The goal of the service would be to improve conversion from online advertising by engaging the website visitors via chat, collecting contact information along with some basic information about their needs, and passing it on to your firm/business. Our agents will process chats initiated from your website visitors by utilizing a custom script developed specifically for your firm/business.

Hours of Operation: Chat service operates 24 hours per day/7 days per week.

Definition of Sales Lead: To the extent applicable under the Quote, a “Sales Lead” (alternatively called a “Billable Lead”) is defined as a contact (a name and phone number and/or email address) obtained through the Technology or Services that has expressed an interest in Customer’s products and/or services that is then forwarded to Customer. The contact, based on the information provided by the contact to ApexChat, must fit the scope of business as broadly applied, as may be set forth in the Quote, all as determined in ApexChat’s good faith and reasonable discretion. Contacts that do not fit the scope of business, including, for instance, persons inquiring about an existing account or a job opening, do not constitute Sales Leads. If no scope of business is set forth in the Quote, then there is no scope of business limitation on any Sales Lead. ApexChat shall forward all Sales Leads to Customer via email to such addresses as may be provided to ApexChat.

Limitation of Liability: In no event will ApexChat (VendorMax Inc.) be liable for any loss of profits, loss of use, business interruption, loss of data, cost of cover, or indirect, special, incidental, or consequential damages of any kind in connection with or arising out of the furnishing, performance or use of the products and/or service or support provided under this agreement as applicable, whether arising in contract or tort, or any other legal theory, including negligence, or whether arising from mistakes, omissions, interruptions deletion of files, errors, defects, viruses or other malicious code, delays in operation of transmission, or the delay or failure of performance the support provided under this agreement, even if ApexChat has been advised of the possibility of such damages. In no event will ApexChat’s liability arising from or relating to this agreement exceed the aggregate amount of payments received by ApexChat from reseller under this agreement during the one (1) month period immediately preceding the date of the claim. Additionally, in no event will ApexChat be liable for any claim brought by a reseller more than six months after the cause of action arose or reasonably should have been discovered.  The foregoing limitations shall not apply in the event of any claim for infringement or other violation of intellectual property rights.

Confidentiality: Any and all information we collect from a visitor to your website will not be divulged to any third party and ApexChat will not initiate contact with any of your website visitors. However, the information may be used for improving service and for internal training purposes.

Service Start and Termination: It will take 2-3 days to have our service up and running after you decide to go ahead. The service may be canceled by either party upon a 30-day written notice.

Billing: ApexChat will email you the invoice and lead report at the end of each month. Payment terms are Net 10 days at which time your credit card will be charged. Amounts past due over 30 days will automatically be charged a late fee.