Privacy Policy
ApexChat Privacy Policy
Your privacy is important to ApexChat so weʼve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information. We have developed processes and use secure technology to ensure that your personal information is only used for the express purpose of our business relationship.
ApexChat is not in the business of collecting and monetizing the data we generate from our clients. We increase online lead conversion and engagement for the clients that have deployed the ApexChat service on their website and Facebook pages. As such, we never sell any information that we collect as part of this lead conversion process, and never share this data with any third party or public.
Here are some of the data security measures and practices that we employ in order to secure any personal information we have:
- Agents handling the chats are managed directly by ApexChat and no third parties are involved in service delivery.
- Chats are conducted over HTTPS
- Encryption hides chatter contact information from Agents
- Lead delivery that contains personal information is done via our secure, encrypted portal access system
- Lead contact information is encrypted in the portal
- Portal access is governed by strict role-based access controls, and access is monitored to ensure the integrity of data
- Only 4 senior people in our company have access to production servers and we monitor any access to our production servers.
- Only whitelisted IPs can access the admin portal and servers
- We implement and enforce role-based access controls for any access to personal information
- We use thorough data anonymization practices for any access to historical data
- Web application firewall to track suspicious activity
For more info, please refer to this document.
Cookies
If you’re reading this, you probably know what cookies are. Little bits of information that make the web work properly. Some people use them for nefarious purposes – we don’t. We have two groups of cookies: ones we use on our site (as a Data Collector, per the GDPR) and ones we use as part of our service (as a Data Processor, per the GDPR).
On our website, we use Google Analytics and Hubspot.
Cookie Information
As part of our Service Data, the cookies we use are as follows:
apexchat_agent_alias_id
Determines which agent has been selected for this invitation.
apexchat_invitation_closed
Indicates whether the invitation was closed at least once.
apexchat_invitation_shown
Whether the invitation was shown at least once.
apexchat_operator_id
The real-world name ID of the person on the far end when in SAAS operator mode.
apexchat_profile_id
Profile ID that determines what configuration of invitation should be shown.
apexchat_visitor_history
Unique visitor ID for return visitors to give proper context of the previous chat.
apexchat_visitor_id
The identifier for the visitor based on a server-side generator.
apexchat_chat_id
Whether the windowed pop-up chat has successfully been started.
apexchat_chat_state
Whether sounds are on/off.
apexchat_chat_sound_enabled
Whether the chat is active/inactive.
apexchat_server_chatid
If a chat has started, this is the id.
apexchat_has_windowed_chat_started
Save as the chat_id, deprecated.
apexchat_visitorinfo_in_progress
Whether the exit popup has been displaced.
apexchat_exitpopup_has_displayed
Whether the visitor info data screen is currently shown.