Contractors and home builders often find themselves out on the road attending to various needs at build sites. This leaves little free time to attend to customer service-related matters and may cause frustration for potential new clients when there’s no one to attend to their call. At ApexChat, we can improve your customers’ experience and enhance lead capture through two of our services: live chat and virtual assistant software.
How Live Chat Agents Can Benefit Contractors and Home Builders
Better customer service
The live chat function adds another layer of communication with your business. This is important for contractors and home builders looking to scale. The live chat feature also allows you to attend to multiple customers at the same time, which reduces response times.
Cost Effective
It can cost a lot of money for a business to have an administrative office set up to take care of all these functions. If the team is office-based, you also have the cost of overhead to consider to accommodate staff. Furthermore, without the chat function, a lot of energy will go into manning the phones and emails, since 59% of sales leads are generated after business hours. Chat agents, on the other hand, can work completely remotely, or you can outsource this function.
Higher conversion rates
A chat function increases customer engagement, which makes them more likely to support your brand, and our live chat agents are trained to help qualify leads. This additional point of contact can increase your conversion rate.
How Virtual Assistant Software Can Reduce Response Time and Increase Conversions
Virtual assistant software allows you the freedom to get the job done while still attending to your customers. This software reduces response time by:
Handling multiple inquiries at once
The software allows for multiple requests to be processed at the same time instead of waiting for the next operator to be free as with telephone or in-person assistance.
Being customizable
Virtual assistant software is fully customizable, which allows you to have special features such as 24-hour assistance, generated flows and scripts to suit various encounters and solutions tailored to your products and services.
Using automation
Virtual assistant software is automated, which means in many instances it can attend to client requests and queries almost instantly. This means your clients aren’t left hanging while you’re in a meeting or on-site.
Live Chat Service and Virtual Assistant Software Are Must-Haves for Home Builders and Contractors
Consumers are becoming far more tech-savvy and do most of their research online. The need for phone services might still be there, but the solutions can often happen instantly through chat and virtual assistant software. The nature of the building industry is that it’s a hands-on, on-site business, which leaves little room for phone calls and emails.
At ApexChat, we understand the unique challenges builders and contractors face when it comes to customer service, speedy responses and availability. Our chat and virtual assistant software are fully customizable to suit the demands of the building industry.
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