08 Aug How do I set up chat and lead goals in Google Analytics?

If you would like to set up Goals which can be viewed under Conversions, please follow these steps.

    Chats

  • Go to Admin-> Goals->New Goal>Custom->Next Step.
  • Give the Goal a name and choose Event under Type.
  • In the next screen, enter these values:
    • Category :  <Your Host Title/Name> Chat (Example, if your host is ApexChat, then Category would be: ApexChat Chat)
    • Action: Start
    • Label: Chat Started
  • Click on the link which says Verify this Goal.
      Leads

    • Go to Admin-> Goals->New Goal>Custom->Next Step.
    • Give the Goal a name and choose Event under Type.
    • In the next screen, enter these values:
      • Category :  <Your Host Title/Name> Lead (Example, if your host is ApexChat, then Category would be: ApexChat Lead)
      • Action: Sent
      • Label: Lead Sent
    • Click on the link which says Verify this Goal.

*To obtain your host title, please contact your account representative at ApexChat.

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