Our unique capability to connect visitors directly to your office by phone from within the chat at no extra charge (this increases your conversion rate by eliminating email and telephone tags).
We ask the chat visitor for the phone number where they can currently be reached. Our chat agent enters that number into our system which places an outbound call to their phone. When they answer they will hear this text-to-speech message: “Connecting you to [Name of Company], please hold.”
At the same time our system places an outbound call to your office. Whoever answers the phone on your end will receive this text-to-speech message: “Connecting potential chat customer. please hold.” The caller ID number that shows up on your phone will always come from a 925 area code, indicating a chat call is coming in.