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As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.
The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.
Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.
3 min read
In today’s digital world, mobile messaging is becoming the preferred communication channel for numerous businesses. It’s fast, convenient and cost-effective. The SMS Leads Messaging mobile app from Blazeo (formerly ApexChat) is a powerful communication tool that can help you unlock the potential of this channel.
And, we’ve got amazing news – a brand new notification called “New SMS Opt-in Lead” awaits you! So, buckle up and let’s explore the wonders of this powerful app together.
Let’s take a look at how it works.
What is the process for accessing the leads section on the mobile app?
To find new leads on the mobile app, navigate to the section under existing leads area. A new lead will be indicated by a tag that displays “opt-in.”
What happens if a user tapped on an opt-in lead item?
It will take you to a page with more information about the lead. On this page, there is a button that says “Message Now”. Press this button, and it will let you start a conversation with the lead so that you can communicate to them.
How can I view an existing conversation?
If you have already started a chat, you will see a button that says “View Conversation”. Clicking on this button will take you to the message.
How do I start a conversation via SMS?
When you send a message you will get a notification saying that the message has been added to your chats or messaging tab.
How do I send and receive messages using the messaging tab?
For people using the default settings, we added a messaging tab. This tab lets you send and receive messages for opt-in SMS chats only. Operators can access both regular and opt-in SMS chats using the same messaging tab.
What does the info button do?
When you are in a chat with someone, you will see a button that says “Info”. Click on it and it will take you to a page where you can find out more information.
On this page, you can see all the information and notes about a chat. You can also press the “Share” button if you want to show someone else in the team the chat.
How will I know when a new opt-in lead is created?
When someone signs up to be a lead, you will get an email about it. You will also get an email if someone responds to your chat message. The emails will have a button that you can click which will take you to the mobile app.
Leads tab
Messages tab
Messaging apps are a good way for businesses to talk to and find new customers. These tools help businesses increase sales, give quicker customer service, and save money. People like it when they get personalized messages from companies, so messaging apps can help keep customers coming back!
Need help or have some questions? Reach out to us and we’ll be glad to assist you – just drop an email at [email protected].
Thank you for choosing Blazeo (formerly ApexChat)!
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