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As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.
The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.
Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.
3 min read
Communication is key when it comes to engaging customers and providing excellent service. To make sure that your business keeps up, the new messaging dashboard has some powerful features that are designed to help you get the most out of every conversation.
With this new addition, operators now have better collaboration capabilities and can transfer ongoing chats to each other effortlessly. The result? A more synchronized team, smoother customer interactions, and increased customer satisfaction.
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The auto name update feature allows you to quickly rename contacts on your messaging dashboard. This feature eliminates the need to manually update contact names each time. Instead, it automatically updates contacts as soon as they enter their information into the system. Not only does this save time, but it also helps keep customer records up-to-date and accurate.
The all-new messaging dashboard offers a streamlined and intuitive experience for managing your chat conversations. With powerful new features like auto suggestions and add statement, you’ll be able to communicate with your customers faster and more easily than ever before. You can Add or delete suggestions with this easy to use shortcut.
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Never miss an important message again! This feature notifies users when there are unread messages in their inboxes so they can stay up-to-date on conversations.
You can always stay on top of who needs a reply and make sure no one slips through the cracks.
Have the freedom to choose which chats you would like to take on, allowing your team more time and control over their conversations.
This gives them more control over their workloads without sacrificing quality of service.
This new sound notification lets you know when a new chat request has arrived so that there’s no chance of missing an opportunity for engagement with a potential customer or lead.
Lastly, we’re excited to announce our new, easily identifiable chat icons! Now you can quickly recognize where incoming chats are coming from – whether it be Web, SMS, Facebook or Google My Business. Start engaging with your visitors even quicker today and have more meaningful conversations in no time at all!
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All of these new features make using Messaging Dashboard easier than ever before!
We hope that you will find it simpler than ever before to communicate with your customers and prospects in an efficient manner.
If you have any questions or need assistance with getting started, please contact us at [email protected].
Thank you for choosing Blazeo (formerly ApexChat)!
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