| Feature |
Description |
Premium Online Operator |
Mobile Operator |
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Process multiple chats |
Each operator can process multiple incoming chat requests from online operator dashboard |
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Real time visitor monitoring
* |
Operator dashboard shows site visitors, duration of visits, ip address and location in realtime |
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Chat transcript
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Chat transcripts are emailed when chat is finished |
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Initiate chat with website visitor
* |
Online Operator has the ability to initiate chat with a website visitor |
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10 Day Free Trial |
If not satisfied, cancel membership within 10 days and any fees charged will be refunded. |
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Online Pre-defined Responses
* |
Manage predefined responses and FAQs and enter them with one click in the chat window |
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Multiple operators |
Each company can have multiple operators who will receive and service chat requests. |
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Chat Icons Selection |
Select chat icon that displays on your website |
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Branding |
Brand your chat window with your logo, pictures, contact information and more |
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Leave a message form |
If live operator is not available your site visitor can fill an email form |
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Auto Changing Chat Icon |
Chat Icon will change without page refresh if operator availability changes. |
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Live Chat Link for email |
Email live chat link to your customers or business contacts |
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Emoticons, Font Color, Type and Size
* |
Select Emoticons, Font Color, Type and Size in Chat window |
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Unlimited Website license |
You can put chat icon on any number of websites or web pages. |
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Typing Indicator
* |
Indicates if either party is typing in the chat window. |
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Chats on Mobile Phone |
Receive and service chats from your websites from your mobile phone |
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Predefined Responses from Mobile Phone |
Instead of typing long messages on your mobile phone, send a 'hot key' to post a
pre-defined response in the customer's chat window. |
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Transfer mobile chat to computer |
When near a computer seamlessly continue a mobile chat session in the Online Operator
dashboard. |
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Multiple Mobile Operators |
Multiple mobile operators
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MobileChat On/Off from Phone |
You can turn mobile chat on/off from your mobile phone.
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